Checksub Support
  • 👐Home
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  • GET STARTED
    • Quick Start
      • Video presentation
      • Create an account
      • How to add subtitles
      • How to translate my video
      • Add a voice-over
      • How to export a video
      • How to use a Guideline
      • How to use validation marks
    • Subtitles
      • Import an SRT file
      • Edit the style of my subtitles
      • Export an SRT file
      • Edit the theme of my subtitles
    • Dubbing
      • 〰️Emotion Recorder
    • Video editing
      • Edit a video
      • Update my video in my project
      • Zoom and change the framing
      • Delete my project
      • Merge several videos
      • Trim or split a video
    • Hotkeys
    • API documentation
    • Glossaire
  • HELP
    • FAQ
      • 💳Account & billing
      • 🤔Frequent Issues
      • 🪙How credits work
    • Resolve issue
      • With Subtitles
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On this page
  • Where to login to my account?
  • How to cancel my subscription?
  • Can I change my email address?
  • How can I change my payment method?
  • How can I update my credit card?
  • How can I change my password?
  1. HELP
  2. FAQ

Account & billing

Frequently asked questions about Checksub's account.

PreviousFAQNextFrequent Issues

Last updated 2 years ago

Where to login to my account?

You can login to your account on

How to cancel my subscription?

You can cancel your subscription anytime. Just open go into your and click on "Cancel my current plan".

Can I change my email address?

If you need to change the email associated to your Checksub account or transfer your license to another email address, and we will manually update your account. Let us know the current email address and the one you'd like to use instead.

How can I change my payment method?

To update your payment method go on this link from our payment provider, Stripe:

How can I update my credit card?

To update your credit card go on this link from our payment provider, Stripe:

How can I change my password?

To change your password, go on this link to request a new link ?

💳
https://my.checksub.com/users/sign_in
subscription management page
contact us
https://billing.stripe.com/p/login/bIY9AF2GS279fRe4gg
https://billing.stripe.com/p/login/bIY9AF2GS279fRe4gg
https://my.checksub.com/users/password/new